We Offer The Following Training Seminars/Workshops

Strategic Interviewing
Target: Individuals with interviewing responsibilities
Highlights:
  • Selection methods
  • Past job behavior predicts future job behavior
  • Manage turnover

Job Descriptions
Target: Department Managers
Highlights:
  • The elements of a good job description
  • Job descriptions and Employment Law

Sexual Harassment and the Workplace
Target: Managers, Supervisors, Professionals
Highlights:
  • What constitutes sexual harassment
  • Changes in the laws
  • Types of sexual harassment

Basics of Supervision
Target: Supervisors, Prospective Supervisors
Highlights:
  • Extensive supervisory training
  • Effective time management
  • Maintaining a "motivated" workplace
  • Discipline as a positive force
  • Delegating and Assigning work

Resume Writing
 
Highlights:
  • Do's and Don'ts
  • Market appeal
  • Action orientation
  • Formatting

Leadership Development
Target: HR Professionals, Managers, Supervisors
Highlights:
  • Developmental skills
  • Lead courageously
  • Coaching and developing others

Retaining, Developing, and Empowering
Target: HR Professionals, Managers, Supervisors
Highlights:
  • Improving associate retention through enhancing associate satisfaction
  • The impacts and cost of turnovers
  • Individual development plans

Customer Service Workshop
After an unsatisfactory experience, many potential customers look elsewhere for the product or service they are seeking. A good first impression will enhance your organization's image and give it the edge needed in today's highly competitive market.
Highlights:
  • Customer service with satisfaction
  • Motivation as a tool to serve
  • Business etiquette
  • A winning attitude
  • Telephone Procedures: Making a good impression, Handling the unhappy customer, Making productive telephone calls, Handling complaint calls, and Listening skills and techniques

 
   
 
 
 
 
 
 
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
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